Privacy Policy

Introduction

Information We Collect

User Account Data

When you register for an account, we collect personal information that you voluntarily provide:

• Name and email address
• Password (stored using secure hashing algorithms)
• Profile information (professional level, study goals, institution affiliation)
• Contact information when you reach out to our support team

Usage Analytics

We automatically collect certain information when you use our Service to understand how the platform is used and to improve your experience:

• Study session data (questions attempted, answers selected, time spent per question)
• Performance metrics (accuracy rates, progress over time, topic mastery)
• Device and browser information (browser type, operating system, device type, screen resolution)
• Log data (IP address, access times, pages viewed, features used)
• Navigation patterns and feature usage statistics

Payment Metadata

When you subscribe to a paid plan, we collect payment-related information:

• Subscription plan details and billing cycle
• Payment method type (credit card, debit card, etc.)
• Billing address and transaction history
• Subscription status and renewal dates

Important: We do not store your full credit card numbers or card security codes. All payment processing is handled securely by third-party payment processors (such as Stripe) in accordance with industry standards. We only receive payment metadata necessary for billing and subscription management.

What We Do NOT Collect

To be clear about what we do not collect:

• We do not collect patient data or clinical records
• We do not collect information about your patients or clinical practice
• We do not store full credit card numbers or card security codes
• We do not collect sensitive health information beyond what you voluntarily provide in your profile

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze platform usage. For detailed information about the cookies we use, please see our Cookie Policy.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Create and manage your account and authenticate your access
• Process payments and manage your subscription
• Track your learning progress and provide personalized study recommendations
• Send administrative communications (account updates, security alerts, subscription notices)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our content, features, and user experience
• Detect, prevent, and address technical issues, fraud, and unauthorized access
• Comply with legal obligations and enforce our Terms of Service

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who help us operate our Service, including payment processors (Stripe), hosting providers, analytics services, and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose information if required by law, court order, government request, or to protect our rights, property, or safety, or that of our users or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
• With Your Consent: We may share information for other purposes with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing using industry-standard algorithms
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your data
• Secure hosting infrastructure with leading cloud providers
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security.

Your Rights

In accordance with applicable Saudi data protection laws, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal and contractual obligations
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing of your data where applicable
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@psychpedia.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Data Retention

We retain your personal information for as long as necessary to provide our Service, fulfill the purposes outlined in this Privacy Policy, and comply with our legal obligations. The retention period depends on the type of information and the purpose for which it was collected. For example:

• Account information is retained while your account is active and for a reasonable period after account closure to comply with legal obligations
• Usage analytics may be retained in anonymized or aggregated form for platform improvement purposes
• Payment records are retained as required by financial regulations and tax laws

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as fraud prevention or dispute resolution).

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries outside the Kingdom of Saudi Arabia. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable Saudi data protection laws, including contractual protections with service providers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, enhance security, improve performance, and analyze platform usage. For detailed information about the types of cookies we use and how to manage them, please see our Cookie Policy.

Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@psychpedia.com.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising under this Privacy Policy shall be resolved in accordance with the laws and courts of the Kingdom of Saudi Arabia.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We may also notify you via email or through the Service for significant changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: